![]() ![]() These transactions had to go through 3-D Secure (3DS) authentication. Make sure you have the latest logos on your payment page. Make sure your integration is up to date, so that you are sending the appropriate parameters.ģDS logos are becoming more familiar to customers and can help them prepare for authentication such as getting their card reader ready. The newest version of 3DS is more convenient for customers and allows more transactions to bypass authentication. But there are some best practices you can implement to improve the overall checkout experience for shoppers when it comes to 3DS. Your customer could have a had a technical problem with their device or network, misplaced their card reader or forgotten their pin code. In the case of genuine customers failing 3DS authentication, there are many factors that you cannot influence. But there is also a chance that some were legitimate customers who were unable to authenticate themselves. This is, in many cases, a positive rejection because it means that fraud attempts are being prevented. These transactions were requested to be authenticated through 3-D Secure (3DS) and failed. Customer abandonment also account for a high number of rejected transactions, especially during peak periods, but this might not have a major impact on your overall sales. With MyPerformance, you will be able to use the metric controls to compare your rejection rate with your total value of the rejections and filter by time period. To further investigate this particular rejection, consider using our Business Intelligence tool, MyPerformance. You could try sending them an email with a survey to learn more about their experience. You can find the customer details by going to Operations > View Transactions in the Back Office. Consider sending a follow up email to the customer with their selected purchases, reminding them to complete their purchase at a later time. They could have been distracted by another task or simply changed their mind. We can never know in all cases why customers abandon their purchases. ![]() This means that the customer went through to the iDEAL payment page and then clicked the Cancel button. This is a message sent by the iDEAL payment method. You can find the customer details by going to Operations > View Transactions in the Back Office. To give customers a second chance to checkout successfully, you could send a follow up email with their selected purchases, reminding them to complete their purchase at a later time. It is especially important to validate card numbers because a customer who makes multiple attempts with an invalid number can be counted as a fraud attempt. If your payment page is hosted on our platform, make sure you have implemented the latest optimised version. Make sure you are validating that your customers are entering the right card number. It is also possible that there is a problem with data validation in your integration. Remind your subscription customers to update their payment details. This rejection often indicates that recurring transactions are using data that is not up to date. This can mean that a transaction went through with a customer's old card or was simply wrongly entered. The issuer is reporting an error with the card number. ![]()
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